Commission Policy Updates

Originally Published: 15 December 2023
Last Updated: 25 June 2025

At SHOPLINE, we are committed to empowering merchants and continuously enhancing our platform to ensure a robust and sustainable ecosystem for your business growth. As part of our efforts to provide improved services, we are introducing a commission fee structure, effective from January 15, 2024.

Understanding the Fees Changes:
SHOPLINE Payments’ transaction fees will remain unchanged, no further commission fees will be imposed on it.
Third-party gateways are classified as non-SHOPLINE Payments payment providers that provide integrated payment processing for your business through the SHOPLINE platform. Hence, merchants will be charged a transaction fee of up to 2% on transactions processed through third-party payment gateways, depending on their plan type.
Commission Fees will be applied to transactions processed using payment gateways that are not integrated with SHOPLINE — including but not limited to Bank Transfer, Cash on Delivery, offline custom payments, manual PayNow, manual Visa (POS), manual Master (POS) and manual Amex (POS) and similar methods.

Fee updates are highlighted in yellow in the fees table below.

Shopline 1.0
Shopline 2.0
Payment Methods*
Starter
Scale
Pro
O2O
All In One
SHOPLINE Payments
0%
0%
0%
0%
0%
Custom Payments
2%
2%
2%
2%
2%
Omise
2%
1.50%
0.80%
0.40%
0.20%
PayPal
2%
1.50%
0.80%
0.40%
0.20%
Stripe
2%
1.50%
0.80%
0.40%
0.20%
Payment Methods*
Starter
Essential
Premium
SHOPLINE Payments
0%
0%
0%
Custom Payments
2%
2%
2%
Omise
2%
0.80%
0.60%
Paypal
2%
0.80%
0.60%
Stripe
2%
0.80%
0.60%
Adyen
2%
0.80%
0.60%
Airwallex
2%
0.80%
0.60%
Anolepay
2%
0.80%
0.60%
AsiaBill
2%
0.80%
0.60%
Asiabill_
Klarna
2%
0.80%
0.60%
AtomeBNPL
2%
0.80%
0.60%
Dlocal
2%
0.80%
0.60%
FavePay
2%
0.80%
0.60%
Fortunepay
2%
0.80%
0.60%
Glocalpay
2%
0.80%
0.60%
Hpay
2%
0.80%
0.60%
iPay88
2%
0.80%
0.60%
iPayLinks
2%
0.80%
0.60%
KOMOJU
2%
0.80%
0.60%
LianlianPay
2%
0.80%
0.60%
Midtrans
2%
0.80%
0.60%
Moonbapay
2%
0.80%
0.60%
Moozumi
2%
0.80%
0.60%
Mpesa
2%
0.80%
0.60%
Multiple payments
2%
0.80%
0.60%
Oceanpay
Klarna
2%
0.80%
0.60%
Ocean
payment
2%
0.80%
0.60%
Onekpay
2%
0.80%
0.60%
Onerway
2%
0.80%
0.60%
Pacypay
2%
0.80%
0.60%
Payoneer
2%
0.80%
0.60%
PhotoPay
2%
0.80%
0.60%
PingPong
2%
0.80%
0.60%
PPlinkPay
2%
0.80%
0.60%
StripeBNPL
2%
0.80%
0.60%
Useepay
2%
0.80%
0.60%
Wintopay
2%
0.80%
0.60%
WorldPay
2%
0.80%
0.60%
Xendit
2%
0.80%
0.60%
Zzepay
2%
0.80%
0.60%

*The rates listed are exclusive of GST. Please note that all fees are subject to the prevailing GST rate.

Please note:
  • This is not an exhaustive list of payment methods. SHOPLINE reserves the right to update, edit, add, or remove payment methods from time to time at its own discretion.
Order Validation Rules:
  • Orders paid via Custom Payment Methods and Cash on Delivery (COD) are considered valid when the order’s shipment status is marked as ‘Shipped’.
  • For all other payment methods, orders are deemed valid once the payment status is ‘Paid’.
Any refunds or cancellations made to orders may not result in a reversal of commission fees. Cash payments made at Point-of-Sale are currently excluded from further fees but are subject to review by SHOPLINE.

Invoicing and Payment Schedule:

All fee invoices will be issued on a monthly basis. To avoid service disruption or potential account closure, please ensure payment is made within 7 days of invoice issuance. For a smoother experience and to prevent unexpected closures, we recommend linking a credit card for automatic fee payments.
Binding a Credit Card
Below illustrates the steps required to ensure that a credit card is bound to the SHOPLINE 2.0 system. Full FAQ can be found here.
In the Admin, go to [Settings] > [Plan]. Click Add a credit card and a window will pop up. Enter the Card Number, Cardholder's Name, Expiration Date, and Security Code. Check the box to accept the service agreement and then click Save.
When binding a credit card, a USD$1 test deposit will be made for card verification. It will be refunded to you in 7 working days afterwards.
Each store can bind a maximum of 15 credit cards. One of the cards can be selected as the default.
Alternative Payment Methods
If you would require to pay via alternative payment methods, you may process it via bank transfer too. However, please take note that this would require our Finance team’s verification which may take 1-2 working days. If the payment is not able to be verified by the end of the commission payment deadline, the account may face temporary closure until payment is verified.
Account Name: SHOPLINE COMMERCE PTE. LTD.
Bank Name: Standard Chartered Bank (Singapore) Limited
Account Number: 0102677697
Bank Address: Marina Bay Financial Centre (Tower 1), 8 Marina Boulevard, Level 00, Singapore 018981
Swift Code: SCBLSG22XXXBank Code: 9496
Note: SHOPLINE Singapore no longer offers the Standard Plan to new users moving forward from the date of this update. However, existing Standard Plan users will still be able to renew their plan.

What to Expect from SHOPLINE:

Exciting New Features and Enhanced Support
At SHOPLINE, we are dedicated to continuous innovation and providing our merchants with powerful tools to grow their business sustainably. Check out some of the exciting features designed to benefit your business:
[1.0 SHOPLINE Updates]
  • Showcase your Facebook livestream videos directly on your website to boost engagement and drive conversions.
  • Turn your YouTube livestreams into sales opportunities by integrating them with your store.
  • Automate notifications to grow your Facebook subscriber base and stay connected with your audience.
  • Leverage AI-powered tools via SmartPush to enhance email content, optimize send times, and generate fresh marketing ideas.
[2.0 SHOPLINE Updates]
  • Build and refresh your website effortlessly with AI-powered tools that let you design and redesign in just a few clicks.
  • Create SEO-friendly blogs instantly using AI to strengthen your content strategy and online visibility.
  • Link your email accounts to the Message Center for a unified, all-in-one customer support experience.
  • Leverage AI through SmartPush for smarter email content, optimal send time suggestions, and fresh marketing ideas.
  • Integrate directly with Shopee, Lazada, and TikTok Shop to expand your selling channels and manage everything from SHOPLINE.
  • And many more exciting features will continue to be released to support your business’s evolving needs.
🤝 Support You Can Count On
Our 24/7 customer support team is here to provide faster, higher-quality service whenever you need it — because your success is our priority.
You can contact our support team via the following channels:
Email: support.sg@shopline.com
‍Whatsapp: +6591451491
Live Chat: Blue button on the bottom right of your admin screen
We value your partnership and remain committed to supporting your business's success on SHOPLINE.