Great Fulfilment Experience With SHOPLINE eCommerce Order Management System

SHOPLINE eCommerce order management system provides you with seamless fulfilment service docking, and strives to deliver goods to consumers as quickly as possible to create the best shopping experience.

SHOPLINE's order management system enables efficient delivery services for e-commerce sellers, enhancing the consumer shopping experience. For example, a user wearing a yellow sweater can get the fastest delivery of items for a wedding dress order.
Order management provides detailed order information, which is easy to view, edit and manage by category. Add tags and remarks to any order, and archive completed orders all in SHOPLINE.
Keep customers informed in real-time on the status of their orders from checkout to delivery with the Order Status page, which can be automatically emailed with reminders of order updates.
Analysis and reporting
Multi-dimensional order-related reports to help you monitor and improve your store's performance and provide data reference for business adjustments.
With unified inventory, checkout, membership and data analytics tools, SHOPLINE POS helps wedding dress sellers provide customers with an online merchandise browsing, product selling and offline pickup shopping experience.

SHOPLINE POS Power your offline business

Link online and offline stores and unlock physical browsing to online sales, offline pickup and improve your store management efficiency through unified inventory, checkout, membership and data analysis tools.

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SHOPLINE order analysis provides traffic source information

View sales by time period, by country, by channel, by SPU or SKU with the Sales Results report.

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SHOPLINE's order analysis feature helps wedding dress sellers have multi-dimensional access to customer traffic information and sales results. The information reported includes the number of store views, orders, product sales rankings, conversion rates and SKU sales growth.
SHOPLINE's data reporting dashboard streamlines order information across multiple channels, including MaBan ERP, Shophub and Eccang ERP, which will help sellers achieve increased sales and performance.

Automatically sync orders to your ERP making fulfillment more efficient

SHOPLINE has a strong App store to help merchants connect to ERP and achieve convenient order management.

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Frequently Asked Questions

1. What SHOPLINE POS can do for me?

SHOPLINE POS Power your offline business. Link online and offline stores and unlock physical browsing to online sales, offline pickup and improve your store management efficiency through unified inventory, checkout, membership and data analysis tools. Find out more about SHOPLINE Point-of-sale solution.

2. What is the purpose of an order management system?

Order management system is a feature of an eCommerce website that processes order, facilitates order tracking, and manages aftersales.

3. What are the 5 best practices of order management?

Below are the 5 practices for a better eCommerce order management:
· Regular inventory
· Automate Processes
· Improve packagings
· Manage return and refunds
· Educate your staff

4. What is CRM and OMS?

CRM refers to customer relation management, it typically includes chat messaging, enquiry forms, feedback forms and more. Meanwhile, the OMS or order management system manages all orders in different stages of the pipeline.

5. Is order management system an ERP?

eCommerce order management is often part of the ERP plans for companies. Including the investment in a good order management system is necessary for the advancement of your trade in the digital scheme.

6. What is ecommerce OMS?

eCommerce order management system is an integrated system used in eCommerce websites to process, review and tally online orders from different parts of the world.

7. What is the difference between OMS and EMS?

OMS refers to an order management system while EMS refers to express mail delivery. EMS is always often being offered by a third party logistics company while OMS is a built-in or integrated part of an eCommerce website.

8. What is CRM order management?

CRM order management may refer to the specific task of an eCommerce order management system that deals with customers’ queries about delivery status, returns and refunds, and more.

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